Delta Virtual Airlines Water Cooler | PC Support |
Cannot Log onto ACARS |
DVA5547
Senior Captain, B737-800
Joined on February 07 2008
Event Half Century Club
Everett 500 Club
Million Mile Club
Nine Century Club
DVA Fifteen-Year Anniversary
Online Nine Century
Silver Spring, MD
973 legs, 2,732.0 hours
960 legs,
2,699.2 hours online 957 legs,
2,688.8 hours ACARS 95 legs,
259.2 hours event
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Posted onPost created on
June 27 2008 13:45 ET by Riley Myers
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I am using FS9 with XP SP2. Wednesday afternoon I was flying and ACARS worked with no problem. Later that night, I installed Active Sky, although I am not confident if that would affect ACARS. After setting up AS6.5, I attempted to do a flight. ACARS would not let me log on. I got an error saying ACARS authentication timed out. I tried again Thursday morning and again Friday morning same issue. I uninstalled AS, no effect. I uninstalled and reinstalled ACARS, nothing. Any advice?
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DVA043
Senior Captain, MD-11
OLP
Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club
"Col. Panic" Marietta, GA
2,241 legs, 8,967.3 hours
240 legs,
553.9 hours online 1,899 legs,
7,760.4 hours ACARS 75 legs,
196.3 hours event 2,277 legs, 9,102.2 hours total 91 legs dispatched, 66.4
hours
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Posted onPost created on
June 27 2008 13:47 ET by Luke Kolin
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Do you have port 15527 opened on your firewall?
Cheers!
Luke KolinSenior Captain, MD-11
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DVA5547
Senior Captain, B737-800
Joined on February 07 2008
Event Half Century Club
Everett 500 Club
Million Mile Club
Nine Century Club
DVA Fifteen-Year Anniversary
Online Nine Century
Silver Spring, MD
973 legs, 2,732.0 hours
960 legs,
2,699.2 hours online 957 legs,
2,688.8 hours ACARS 95 legs,
259.2 hours event
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Posted onPost created on
June 27 2008 14:09 ET by Riley Myers
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Thanks for responding Luke. I have no idea if that port is open...that means probably no. How do I check/open the port? I use zone alarm (and have been for many years with no problem) and a Linksys router.
The story gets a little more complex because, when I attempt to log onto ACARS, I get the welcome message:
[12:57:29] Welcome to the Delta Virtual Airlines ACARS server! (Build 190)
[12:57:29] Copyright 2004, 2005, 2006, 2007, 2008 Global Virtual Airlines Group. All Rights Reserved.
[12:57:29] You are logged in as Riley Myers (DVA5547) from ......................
[12:57:29] All messages are logged by user ID and IP address.
Then I get the ACARS timed out message. Click ok, then get this line: ACARS messaging restrictions restored by your logout.
I did log into ACARS successfully a few minutes ago, but could not start flight (timed out getting flight ID).
Thanks for your help Luke!
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DVA043
Senior Captain, MD-11
OLP
Joined on June 10 2001
Event Half Century Club
Online Double Century Club
50 State Club
DVA Twenty-Year Anniversary
Everett 1500 Club
Bi-Millennium Club
Four Million Mile Club
"Col. Panic" Marietta, GA
2,241 legs, 8,967.3 hours
240 legs,
553.9 hours online 1,899 legs,
7,760.4 hours ACARS 75 legs,
196.3 hours event 2,277 legs, 9,102.2 hours total 91 legs dispatched, 66.4
hours
|
Posted onPost created on
June 27 2008 14:12 ET by Luke Kolin
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Well, if you get that message you should have connectivity. I'm not sure why you get that error.
Cheers!
Luke KolinSenior Captain, MD-11
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DVA5547
Senior Captain, B737-800
Joined on February 07 2008
Event Half Century Club
Everett 500 Club
Million Mile Club
Nine Century Club
DVA Fifteen-Year Anniversary
Online Nine Century
Silver Spring, MD
973 legs, 2,732.0 hours
960 legs,
2,699.2 hours online 957 legs,
2,688.8 hours ACARS 95 legs,
259.2 hours event
|
Posted onPost created on
June 27 2008 15:35 ET by Riley Myers
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Well, I do not get the audible message, "Welcome to ACARS." I have the same problem with the dispatch client on the same computer.
However, when I switch to my laptop, using the same internet connection, the dispatch client works fine. (I do not flight sim or ACARS on my laptop)
This problem also exists with the build 93 beta 5. It must be a problem with my computer, kicking me off the ACARS server just after logging on.
Do you or does anyone know what I could try? Again, I have using ACARS for 6 months with no problems! I have no idea what to do next.
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DVA3931
Senior Captain, L-1011-100
OLP, COMM
Joined on January 19 2007
50 State Club
Tri-Jet Triumph
Million Mile Club
Online Quadruple Century Club
Flying Colonel
Globetrotter
Burbank 500 Club
Eurocap Club
DVA Fifteen-Year Anniversary
"De oppresso liber" Surry, ME
1,882 legs, 3,806.7 hours
478 legs,
767.8 hours online 1,107 legs,
1,674.5 hours ACARS 55 legs,
114.8 hours event 195 legs dispatched, 134.4
hours
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Posted onPost created on
June 27 2008 16:19 ET by Andrew Kaufmann
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Riley don't know if the server updating earlier this afternoon had anything to do with it - but there was about a 5-10 minute (maybe more) preiod today when I think there was server maint going on and I couldn't log into ACARS or DISPATCH or the website.
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DVA5547
Senior Captain, B737-800
Joined on February 07 2008
Event Half Century Club
Everett 500 Club
Million Mile Club
Nine Century Club
DVA Fifteen-Year Anniversary
Online Nine Century
Silver Spring, MD
973 legs, 2,732.0 hours
960 legs,
2,699.2 hours online 957 legs,
2,688.8 hours ACARS 95 legs,
259.2 hours event
|
Posted onPost created on
June 27 2008 16:28 ET by Riley Myers
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Well, thanks Luke and Andy for your help. I have no idea why, but everything seems to be working. I will get back to you if I have more problems, but thank you for making the effort!
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