Delta Virtual Airlines Water Cooler | PC Support |
Does anyone know anyone at Capt Sim? |
DVA5270
Senior Captain, B737-800
Joined on September 27 2007
50 State Club
Everett 500 Club
Online Quintuple Century Club
Nine Century Club
DVA Ten-Year Anniversary
"p=np" Charleston, SC USA
977 legs, 1,725.8 hours
578 legs,
894.1 hours online 931 legs,
1,647.1 hours ACARS 43 legs,
67.0 hours event
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Posted onPost created on
April 12 2008 10:29 ET by Don Thomas
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Several months ago I had a system crash resulting in a complete loss of all software including my payware aircraft........PMDG responded quickly for links to redownload, Flight 1 the same, no questions..... here are the links.
I have yet to hear anything from Capt Sim after 5 or 6 e-mails, honestly I have lost count.....I actually repurchased the 757 "B" and "F", I have now requested a refund of the 707 and C130, still no response.
Any sggestions ?
Don ThomasSenior Captain, B737-800
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DVA2448
Senior Captain, MD-11
OLP
Joined on July 05 2005
Online Century Club
50 State Club
Triple Century Club
DVA Fifteen-Year Anniversary
Everett Century Club
Spring Lake, MI
343 legs, 971.5 hours
173 legs,
431.4 hours online 300 legs,
812.3 hours ACARS 7 legs,
36.1 hours event
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Posted onPost created on
April 12 2008 10:36 ET by Tim Fox
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I don't really want to bash them, but your are one addition to a very long line of dis-satisfied folks (including me) who are frustrated (loose term...LOL!) with their support. My only suggestion is to keep on trying and also to post on their forums. I don't believe they care, but you might get lucky. Their customer service is so bad, that if I DID know someone who worked there, I would be ashamed and probably not admit it.
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DVA2569
Senior Captain, B757-200
Joined on September 12 2005
B757 100 Club
50 State Club
Everett 1500 Club
DVA Fifteen-Year Anniversary
Two Million Mile Club
Bi-Millennium Club
Midwestern United States
2,160 legs, 5,214.0 hours
77 legs,
140.5 hours online 2,112 legs,
5,093.5 hours ACARS 2 legs,
3.1 hours event
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Posted onPost created on
April 12 2008 10:48 ET by Manuel Hernandez
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I have always had decent luck with CS support. Everyone of course is dissatisfied on the whole "Block F" thing. Personally, CS has always done me right.. Keep trying Don, good luck!
Manuel HernandezSenior Captain, B757-200
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DVA3931
Senior Captain, L-1011-100
OLP, COMM
Joined on January 19 2007
50 State Club
Tri-Jet Triumph
Million Mile Club
Online Quadruple Century Club
Flying Colonel
Globetrotter
Burbank 500 Club
Eurocap Club
DVA Fifteen-Year Anniversary
"De oppresso liber" Surry, ME
1,882 legs, 3,806.7 hours
478 legs,
767.8 hours online 1,107 legs,
1,674.5 hours ACARS 55 legs,
114.8 hours event 195 legs dispatched, 134.4
hours
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Posted onPost created on
April 12 2008 11:01 ET by Andrew Kaufmann
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I have to agree with Manuel - I've really never had any issues with CS. I have had a complete loss before - about 4 years ago when I came back from deployment. They responded right away - pulled up my account info and resent me download links to what I had lost - at no cost.
Maybe there is another link to contact...have you tried going through the CS Forums? Usually you have folks that actually work there that read them.
You have to dig for this link:
http://www.captainsim.com/support/acss.html
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DVA5270
Senior Captain, B737-800
Joined on September 27 2007
50 State Club
Everett 500 Club
Online Quintuple Century Club
Nine Century Club
DVA Ten-Year Anniversary
"p=np" Charleston, SC USA
977 legs, 1,725.8 hours
578 legs,
894.1 hours online 931 legs,
1,647.1 hours ACARS 43 legs,
67.0 hours event
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Posted onPost created on
April 12 2008 11:49 ET by Don Thomas
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Thanks for the responses guys.....I cc the press office my post here......maybe that might help.
With the 2000 or so active guys here I was hopping maybe a Beta tester would see this and e-mail someone there.
Don ThomasSenior Captain, B737-800
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DVA4595
Senior Captain, A320
OLP
Joined on June 15 2007
B757 100 Club
Everett 500 Club
Tri-Jet Triumph
50 State Club
Millennium Club
Online Millennium Club
DVA Fifteen-Year Anniversary
"How 'bout them Dawgs?" Cumming, GA
1,369 legs, 1,902.0 hours
1,272 legs,
1,763.2 hours online 1,322 legs,
1,831.0 hours ACARS 52 legs,
95.6 hours event 3 legs dispatched, 10.8
hours
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Posted onPost created on
April 12 2008 17:11 ET by Mark Springsteen
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Hey Don I know for 5 bucks you can buy an unlimited download deal where they will send you all of your past purchases for 5 dollars. I had the same problem and purshased the 5 dollar deal and gave them my email address and 10 minutes later had an email from captain sim with all my past purchases with new download keys. You might give it a try. I had no luck just emailing them
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DVA3196
Senior Captain, MD-11
OLP, COMM
Joined on June 03 2006
Online Double Century Club
50 State Club
Six Century Club
"pitchpowertrim.com" Anderson, MO
619 legs, 1,093.4 hours
292 legs,
503.1 hours online 580 legs,
1,026.5 hours ACARS 89 legs,
191.0 hours event 236 legs dispatched, 110.1
hours
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Posted onPost created on
April 12 2008 17:34 ET by Michael Brown
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F Block ??? ...lol, it'll never happen. ...... until April of this year!
**Foot in mouth** ... water please
Took them a while though
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